Return & Refund

1. Eligibility for Returns

• Defective or Damaged Products: If you receive a product that is defective, damaged, or incorrect, you may be eligible for a return or exchange. Please contact us within 7 days of receiving your order to initiate the return process.

• Non-Returnable Items: Due to the nature of our products, we do not accept returns on opened or used products, except in cases where the product is defective or damaged. Additionally, custom-made formulations and personalized products are not eligible for return.

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2. Return Process

If you believe you are eligible for a return, please follow these steps:

1. Contact Us: Within 7 days of receiving your order, contact us at +919322497001​ or mail us at natureshadeharbals@gmail.com with your order number, a description of the issue, and any supporting photos if applicable.

2. Approval: Once we review your request, we will determine if your return is eligible under our policy. If approved, we will provide you with instructions on how to proceed with the return.

3. Return Shipping: If a return is approved, you will be responsible for the cost of return shipping unless the return is due to a defective, damaged, or incorrect product. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

4. Return Address: Once approved, we will provide you with the appropriate return address. Please ensure that the item is securely packaged to prevent damage during transit.

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3. Refund Policy

• Refund Eligibility: Refunds are only issued for products that are returned in accordance with our Return Policy. If your return is approved, we will process your refund once we receive and inspect the returned item.

• Refund Method: Refunds will be processed using the original payment method. Depending on your payment provider, it may take 1-2 days for the refund to be reflected in your account.

• Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the product shows signs of use or damage that was not present when shipped to you).

• Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defective, damaged, or incorrect product.

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4. Exchanges

• Defective or Damaged Products: If you receive a defective or damaged product, you may request an exchange instead of a refund. Please follow the return process outlined above, and indicate that you would prefer an exchange. If an exchange is not possible, a refund will be issued.

5. Late or Missing Refunds

• If you haven’t received a refund after the processing time mentioned above, first check your bank account or contact your credit card company. It may take some time before your refund is officially posted.

• If you’ve done all of this and still have not received your refund, please contact us at +919322497001​ or mail us at natureshadeharbals@gmail.com

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6. Contact Us

If you have any questions about our Return and Refund Policy, or need assistance with a return, please contact us at:

Nature Shade Herbals

Address: PL.NO-72,SR.NO-332/2,Sai Banglow, Wadala -Pathrdi Road, Madhuban Colony, Indiranagar Nashik-422009, Maharashtra.

Phone No:  +919322497001

Email: natureshadeharbals@gmail.com

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Thank you for shopping with Nature Shade Herbals. We appreciate your trust in our products and are committed to ensuring your satisfaction.